The patient reported increased pain and requested programming.On (b)(6) 2023, the clinical representative met with the patient to complete a reprogramming session.After the reprogramming, the patient reported significant improvement in therapy and the clinical representative educated the patient on how to wear the antenna correctly.
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The loss of therapy/no therapy issues questionnaire was reviewed for potential causes of the reported issue.Based on this review, implanting the device at an off-label location, not achieving paresthesia on the table, not performing x-rays immediately after the procedure to confirm placement, and inadequate fixation have been ruled out as potential causes.The questionnaire shows the patient has implanted devices/metal hardware.Additionally, the patient was not wearing the antenna in the correct position.The patient confirmed the increased pain was the return of the original pain and not as the result of new pain.However, the patient's issue was resolved after reprogramming.The stimulator is used to treat pain.The cause of the increased pain is due to programming parameters as reprogramming resolved the reported issue (user error - clinical representative).Rates reviewed at the most recent complaint trending meeting do not indicate a significant increase in loss of therapy/no therapy issues.Loss of therapy/no therapy issue rates remain acceptably low; thus, capa is not required. loss of therapy/no therapy issue rates will continue to be tracked and trended.
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