Model Number M3536A |
Device Problem
Premature Discharge of Battery (1057)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/07/2023 |
Event Type
malfunction
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Manufacturer Narrative
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Philips is in the process of obtaining additional information concerning this event and the complaint is still under investigation.A final report will be submitted once the investigation is complete.
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Event Description
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It was reported to philips that the battery does not hold the charge.There was no reported patient involvement.
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Manufacturer Narrative
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This report is based on information provided by philips field service personnel and has been investigated by the philips complaint handling team.Philips received a complaint on the heartstart mrx defibrillator indicating that the battery does not hold the charge.There was no patient involvement.Based on the information available, the device was evaluated at the customer site by philips field service engineer and identified the root cause of the reported issue as being due to the defective lithium ion battery.The device is working fine as per manufacturer's specifications after the replacement of the defective lithium ion battery.The investigation concludes that no further action is required at this time.If additional information is received the complaint file will be reopened.
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Search Alerts/Recalls
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