The device was returned to olympus for evaluation and the customer's allegation was confirmed.The device evaluation found angulation malfunction and bite damage to the insertion tube the suction connector had label damage, due to wear of the angle wire, the bending section could not be controlled at all, the plastic distal end cover was dented, the bending section cover adhesive was detached, and the connecting tube was dented.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation.
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The customer reported to olympus, the evis exera iii gastrointestinal videoscope bite damage at the insertion tube.The issue was found during a procedure.The device was returned for evaluation.During the device evaluation, the following reportable malfunction was found: angulation malfunction.There were no reports of patient harm.This medical device report (mdr) is being submitted to capture the reportable malfunction found during evaluation.
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