Product is not available for review/investigation v mueller provided us with a copy of the customer's submission; noting the sample, lot number and pictures are not available.They asked for pictures of this particular item so that they could write up a complaint from their end.Elmed inc asked v mueller to reconfirm that the actual product was not available and could not be sent back to us.They confirmed stating that the customer did not have it.Last time our distributer (v.Mueller) ordered this particular item was at least 6 years ago.No other complaints have been received on this product as per the customer's report, there was no harm to the patient.
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During a laparoscopic cholecystectony, the surgeon was using the cautery device.When he removed the "l-hook," the scrub nurse noticed that the v-mueller l hook cautery tip was no longer in place on the shaft of the device.An abdominal x-ray was taken after the procedure showing no retained foreign object.The instrument was taken out of service.No harm to patient.
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