The reported complaint of the autopulse platform sn (b)(6) would not size the patient and displayed "adjust lifeband".Based on the functional testing and the archive data review performed at zoll, the platform would not size the patient and displayed "adjust lifeband" after the device displayed the user advisory (ua) 07 (discrepancy between load 1 and load 2 too large) error message.The root cause for (ua) 07 was due to a failed load cell.The failed load cell was likely attributed to mishandling such as a drop or a defective component.During visual inspection, there was no physical damage observed on the autopulse platform.As part of routine service during testing, the platform was examined, and unrelated to the reported complaint, the encoder drive shaft does not rotate smoothly and exhibits binding and resistance due to a sticky clutch plate.The cause for the sticky clutch could be due to the normal use of the device.The clutch plate was deburred to remedy the problem.The archive data shows multiple (ua) 07 error messages occurred on the reported event date which was likely the root cause of the displayed "adjust lifeband" error message, thus confirming the reported complaint.During initial functional testing, the autopulse platform displayed a (ua) 07 error message upon powering up.During the power-on-self-test, the load sensing system detected a weight or load imbalance between the two load cells.Load cell characterization results confirmed that load cell module 2 over-reported.The failed load cell module 2 was replaced to remedy the fault.Following the service, the autopulse was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with good known test batteries without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was one similar complaint reported for the autopulse platform with sn (b)(6).Ccr 51217 was reported on september 15, 2020.The load cell module was replaced to remedy the issue.
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