Updated fields: b4, d9(device available for eval?, return to manufacture date), g3, g6, h2, h3, h4, h6(type of investigation, investigation findings, investigation conclusions, component code), h10.It was reported that the cardiosave intra-aortic balloon pump (iabp) screen went blank during patient transport.There was patient involvement and no patient harm reported.A getinge field service engineer fse was dispatched to the site to evaluate the unit.Investigated the customer's complaint with screen went blank.Fse cannot reproduce the customer issue.Customer sent the photo of the display.With reviewing the logs there was fault code 137 and 139.This device has had the video generator pcb replaced 2 times with the past couple of years and a touchscreen.Replaced top level display assy and reloaded b.17 sw.Functional tested without any further issue or failures.Cardiosave iabp services completed.Safety, calibration, and functionality checks to factory specifications.Released to customer and cleared for use.The failure analysis and testing dept.Received part number 0997-00-1181 serial number (b)(6), with a reported unit failure of a blank screen and a fault code 137 and 139.The fat performed a visual inspection and found the connector for the display was cut off.Please see attachment.Not able to test the display due to the cord being cut.Fat is not able to confirm the fault.Retaining the part in the failure analysis and testing department per procedure number 0002-07-d008 rev.Aq.The non-conformances with the returned components were not confirmed.However, the root cause or the most probable root cause is not confirmed.
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