Catalog Number 03666794001 |
Device Problem
Image Display Error/Artifact (1304)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/08/2023 |
Event Type
malfunction
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Event Description
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There was an allegation of a display issue with a coaguchek xs meter.The customer stated that part of the display screen was not lighting up; it appeared to be fading.Upon completion of a display check, only part of the display segments were visible.The customer stated the bottom half of the display screen was faded and the bottom half of the results field was faded and not bright like the upper half of the screen.
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Manufacturer Narrative
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Section e3: occupation is patient/consumer.The battery compartment did not appear corroded.The meter was requested for investigation.
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Manufacturer Narrative
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Sections d9 and h3 were updated.The meter was received for investigation.The circuit board was contaminated by penetrated liquid.This affects the conductive rubber contacts on the circuit board.The investigation determined the event was due to contamination of the contacts due to improper handling or maintenance by the customer.
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Search Alerts/Recalls
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