It was reported that bd connecta plus3 blue label was mismatch the following information was provided by the initial reporter; warehouse personnel feedback to open the product packaging found that the product label of the small package and the outer packaging label is inconsistent with the small package label batch number behind more than one letter quantity 200 pcs, with photos, temporary samples can not be returned, the need for green claims, the need for a letter of reply, the need to complain about the letter of acceptance.
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A device history record review was completed by our quality engineer team for provided material number 394602 and lot number 3060919.The review did not reveal any detected abnormalities during the production process that could have contributed to this defect and all quality tests were found to be within specification.As a sample was unavailable for return, a thorough sample investigation could not be completed.Based on the investigation results, an exact cause for this incident could not be identified.Should you again experience any problems with our product we would appreciate the opportunity to conduct a thorough analysis.There are quality controls currently in place to detect this type of defect during the production process.Further action has not been determined necessary at this time.Complaints received for this device and reported condition will continue to be tracked and trended.Our quality team regularly reviews the collected data for identification of emerging trends.H3 other text : see narrative below.
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