H3, h6: the reported device was received for evaluation.A visual inspection revealed that two wands were received out of their original packaging, with no manufacturing abnormalities.Both had signs of use, but the second wand was more worn than the first one.No packaging returned.A functional evaluation was performed on the returned devices and found no issues with the first wand.No errors occurred.Plugging in the second wand caused a wand end of life error.Using bypass software, the wand was able to generate plasma as expected.Neither wand had issues with self-activation nor activating on their own.No errors occurred in testing of the second wand.Removing both wands button covers showed there was no saline ingress into the handle.Wand data is attached.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specifications upon release for distribution.A complaint history review found similar reported events.A risk management review found that the reported failure and/or harm was documented appropriately, and there were no indications to suggest the anticipated risk is not adequate.The root cause could not be determined since the reported malfunction could not be duplicated during the investigation.Factors that can contribute to the reported event include: 1) the wand´s connector or cable got damaged, 2) saline/humidity entered the interior of the handle shorting the connection of the buttons.No containment or corrective actions are recommended at this time.
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Investigation summary was updated: the reported device was received for evaluation.A visual inspection found the returned instrument shows no manufacturing abnormalities.The wand has signs of use.Product was out of the original packaging.No packaging returned.A functional evaluation was performed on the returned device and found no issues.No errors occurred.Wand had no issues with self activation or activating on its own.Removing the wand's button cover showed there was no saline ingress into the handle.Wand data attached.A review of device records showed there were no indications to suggest that the product did not meet manufacturing specifications upon release for distribution.A complaint history review found similar reported events.A risk management review found that the reported failure and/or harm was documented appropriately, and there were no indications to suggest the anticipated risk is not adequate.The root cause could not be determined since the reported malfunction could not be duplicated during the investigation.Factors that can contribute to the reported event include: 1) the wand´s connector or cable got damaged, 2) saline/humidity entered the interior of the handle shorting the connection of the buttons.No containment or corrective actions are recommended at this time.
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