The complaint evaluation included a review of data and information provided by the customer, search for similar complaints, ticket trending review, labeling review, device history record review, field data and retained kit testing of alinity i anti-hbs reagent lot 53052fn00.The evaluation of complaint data for the product and likely cause alinity i anti-hbs reagent lot 53052fn00 identified as expected activity.A review of tracking and trending data did not identify any related trends for the product for the issue.Return testing was not completed as returns were not available.Device history record review did not identify any non-conformances or deviations with the complaint lot and complaint issue.Inhouse testing determined that the sensitivity performance of lot 53052fn00 testing met acceptance criteria indicating the product is performing as expected.Per product labelling, if the anti-hbs results are inconsistent with clinical evidence, additional testing is suggested to confirm the result.For diagnostic purposes, results should be used in conjunction with patient history and other hepatitis markers for diagnosis of acute, chronic, or recovered infection.A review of the manufacturing documentation did not identify any issues associated with the customer¿s observation.A review of the product labeling concluded that the issue is sufficiently addressed.Based on the investigation no product deficiency was identified for the alinity i anti-hbs assay lot number 53052fn00.
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