E1 initial reporter phone: (b)(6).The product investigation was completed.Device evaluation details: the smart touch bidirectional sf device was returned to biosense webster (bwi) for evaluation.A visual inspection and electrical test of the returned device were performed following bwi procedures.Visual analysis of the returned sample revealed a hole in the pebax.An electrical test was performed, and no electrical issues were found.The blood found inside the pebax area may contribute to the electrical issue reported by the customer.A manufacturing record evaluation was performed for the finished device 31080101l number, and no internal action was found during the review.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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