During preventative maintenance (pm) performed at zoll, the autopulse platform (sn (b)(6)) passed the initial functional test without fault or error, but it failed the load cell characterization test.The root cause of the noted issue was the malfunctioning load cell #2, likely attributed to failed component(s) or mishandling, such as a drop.The failed load cell was replaced to remedy the fault.Unrelated to the noted failure, the drivetrain motor brake gap was found to be out of the specification (too narrow).This did not render the platform non-functional.The brake gap was adjusted within the specification to resolve the issue.During further inspection, it was noticed that the screws on the drivetrain motor brake were loose, which contributed to intermittent occurrences of several user advisory (ua) 17 (max motor on-time exceeded during active operation) that were recorded in the archive data.The screws were tightened to specification during the preventative maintenance service actions.Visual inspection of the autopulse platform did not show physical damage.Following service, another brake gap inspection was performed and verified the brake gap was within the specification.Another load cell characterization test was performed and confirmed that both cell modules were functioning within the specification.The autopulse platform was subjected to a run-in test using the 95% large resuscitation test fixture (lrtf) with known good test batteries until discharged without fault or error.Historical complaints were reviewed for service information related to the reported complaint, and one similar complaint was found for the autopulse platform with serial number (b)(6).Ccr 45095 was reported for ua07 (failed load cell characterization test) on 10 may 2019, and load cell #2 was replaced to remedy the fault.
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