The customer reported a complaint that the autopulse li-ion batteries keep getting stuck in the battery compartment of the autopulse platform (sn (b)(6)) and required excessive force to remove was not confirmed during the functional testing.The autopulse li-ion batteries used during the reported event were not returned for investigation.The probable root cause of the reported complaint might be related to damaged battery guide pins or the battery connector.The customer reported complaint could not be reproduced during the testing using multiple good known autopulse li-ion batteries, and the autopulse platform functioned as intended.Upon visual inspection, unrelated to the reported complaint, a torn load plate cover that affects the watertight seal was observed, likely attributed to user mishandling.The load plate cover was replaced to address the observed physical damage.In addition, unrelated to the reported complaint, cracks in the screw well area of the front and bottom enclosures were noted.The root cause of the observed physical damages is likely attributed to user mishandling, such as a drop.The front and bottom enclosures were replaced to address the observed physical damages.The archive data review indicated no significant discrepancies.The autopulse platform passed the preliminary functional testing without fault or error.During further investigation, multiple batteries were inserted and removed without any issues.No visual damage was noted on the battery connector inside the battery bay of the autopulse platform.Following service, the autopulse platform passed the run-in and final tests without fault or error.
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