The investigation was performed on the user synced glucose data on data management system (dms), which is an eversense cloud platform.Based on the investigation analysis, the sensor glucose (sg) value was 52 mg/dl at 11:18 am and 57 mg/d at 11:23 am.The customer did not enter blood glucose (bg) values at these times and as a result, the mismatches or discrepancy cannot be confirmed.The system asserted low glucose alerts at the time of incident since it went below the alert threshold.A review of the available glucose data on dms revealed symptoms consistent with situations where estimated values provided by the app (sg values) were entered as calibrations rather than true fingerstick bg entry.Customer was advised to not enter anything other than a true bg meter value, from a finger stick, when calibrating.Entering estimated values or values from the eversense cgm or another cgm, can disrupt the calibration and lead to significant deviations in the sensor readings.The customer continued to use the system until the sensor reached the end of life.No further investigation was found necessary for this complaint.B4.Date of this report 26 april 2024.G3.Date received by the manufacturer? 29 dec 2023.H3.Device evaluated by manufacturer? yes.H6.Investigation findings updated to 114.H6.Investigation conclusions updated to 4315.
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