E1 initial reporter phone: (b)(6).The product was returned to biosense webster (bwi) for evaluation.A visual inspection and electrical evaluation of the returned device were performed following bwi procedures.Visual analysis revealed that the pebax was yellowish also a hole in the pebax area was observed with no foreign material inside.An electrical test was performed, and an open circuit was found in the tip area.The damage observed is unrelated to the event.The root cause of the damage could be related to the handling during procedure; however, this cannot be conclusively determined.A manufacturing record evaluation was performed for the finished device [31077870l] number, and no internal actions related to the reported complaint condition were identified. the electrical issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number:(b)(4).
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