During incoming inspection, the distributor rejected this device, 139104ext, for an insufficient heatseal.There was no contact with the patient as this was found during incoming inspection.This will be reported as a malfunction with potential for injury upon reoccurrence.
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Received one 139104ext in unopened original packaging.Lot number was verified.Performed a visual inspection, the device is protruding through the seal.A likely cause for this issue is damage during shipping and handling.The manufacturing documents from the device history record have been reviewed with special attention to the manufacturing and inspection of the product.The product released for distribution was found to have met all specifications prior to shipment.This is the only complaint for this lot number and failure mode within the past two years.A two-year review of complaint history revealed there has been a total of 288 complaints, regarding 8,508 devices, for this device family and failure mode.During this same time frame 8,644,952 devices have been manufactured and shipped worldwide.Should all the complaint devices have been found confirmed for this reported failure, the rate of failure would be 0.001.Per the instructions for use, the user is advised the following: sterility is guaranteed unless package has been opened, broken or damaged.We will continue to monitor for trends through the complaint system to assure patient safety.
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