This is a correction of the previous report.The model no.Was corrected.As the affected primus, serial no.(b)(6), was produced in march 2014, a unique device identifier (udi) is not required.
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For the investigation the logfile was requested but not provided.As reported, on site the battery was found to be the root cause for the described problem and was replaced.However, the customer chose not to involve the draeger service and therefore, further information about the battery status or even the battery itself were not available for investigation.In case of a power supply failure, the device is designed to continue operation using the internal backup batteries without limitation of functionality while a power failure alarm is given.The remaining capacity of the batteries is indicated to the user and additional warnings are given when the residual battery capacity underruns 20% respectively 10%.Charging level of the batteries always will be shown on the display and should be observed by the user.Further the device checks the batteries during start up phase.In case of a battery failure or a deeply discharged battery during startup an alarm is generated.In case of a failed battery during power up the battery charging level will be marked as 0%.With connected mains power cable it will be possible to use the device but in case of an loss of mains power the device will switch off immediately.Manual ventilation in man/spont-mode and switched off-state remains possible.Dräger has qualified the corresponding rechargeable batteries for use with the devices of the primus family.Due to the different characteristics of batteries from different manufacturers, dräger can only ensure that the specified properties are met with these approved batteries.When replacing the batteries, it must be ensured that no other third-party batteries are used.The batteries are subject to an aging process and are replaced periodically during product maintenance.As no dräger service is involved for maintenance at this customer, it is unclear when the batteries were replaced the last time and if the batteries were approved ones.Finally, it was not possible to identify the root cause for the described issue.The number of similar cases, related to similar issues, is within the expected range of the respective risk assessment and thus accepted.The field failure rate is subject to permanent monitoring by the responsible product quality board and is rated as acceptable.
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