The product investigation was completed.Device evaluation details: the device was returned to biosense webster (bwi) for evaluation.Visual inspection, magnetic sensor functionality test, and screening test of the returned device were performed following bwi procedures.Visual inspection was performed; a hole and reddish material were observed in the pebax component.The magnetic and force features were tested on the carto and no jumpin icon was observed; however, high force values were observed.This issue could be related to the reddish material inside the pebax component.A manufacturing record evaluation was performed for the finished device [31085326l] number, and no internal actions related to the reported complaint condition were identified.The reported issues by the customer were confirmed.The root cause of the hole on the pebax could be related to the manipulation during the procedure; however, this cannot be conclusively determined.As part of biosense webster¿s quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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