Correction information provided in h.6.(f24 not added previously in initial mdr reported).The product was not returned.Product history records were reviewed and the documentation indicated the product met release criteria.Viscoelastic was not provided.It is unknown if a qualified product was used.The product investigation could not identify a root cause for the reported "inserter is too loose and lens slips out on its own".The product has not been received to evaluate.The plunger tip of the company device is allowed to move side to side in the shipping position, to avoid damage during shipping and storage.After initial advancement, and prior to contacting the lens, the plunger is automatically directed along its central path, and there is no excess side to side movement.The plunger may have been inadvertently retracted outside of the device.Per the directions for use (dfu), do not attempt to retract the plunger after the plunger lock has been removed or plunger damage may result.Retracting the plunger can pull the tabs outside of the barrel and cause the plunger to release from the device.The instructions for use (ifu) instructs: during device preparation and implantation of the company iol with the company preloaded delivery system, a company qualified ophthalmic viscoelastic device (ovd) should be used.The use of an unqualified ovd may cause damage to the lens and potential complications during the device preparation and implantation steps.Follow up attempts were made.No further information has been provided at this time.File will be reopened when new information or the product is received.The manufacturer internal reference number is: (b)(4).
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