This report is being submitted to report additional information.The following sections are being reported: d9: device availability h2: if follow-up, what type h3: device evaluated by manufacturer h6: type of investigation h6: investigation findings h6: investigation conclusions h10: additional narratives/data zimvie received one one-piece abutment for evaluation.Visual evaluation was performed, the abutment screw was fractured.The fractured piece wasn¿t returned.Dhr review and complaint history review by lot number could not be performed, as the lot number associated with the reported product is not available.However, zimvie quality management system (qms) has controls in place to ensure the distribution of conforming product.A complaint history review by item number was conducted dating back to 12 months from now.The complaint history review revealed that there are no existing non-conformances/capa/hhe/d/product holds for the reported product for similar event.Based on the investigation and risk management file review, the most likely root cause determined from the investigation was missing or confusing instructions for use or clinician incorrectly engages abutment screw into implant.Therefore, based on the available information, a device malfunction did occur.The abutment screw was fractured.The reported event was confirmed.No further investigation or immediate capa / hhe/d escalation is required, as the complaint investigation did not confirm the product was nonconforming at the time of distribution, and no new failure mode, harm, or hazardous situation was identified through the investigation performed.
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