Updated fields: d9(device available for eval, return to manufacture date), h6(type of investigation, investigation findings, component codes and investigation conclusions).A getinge field service engineer evaluated stated that customer saw the waveforms go flat but the information even though not displayed was being processed and the patient was still being assisted.After speaking to the bu tech support we decided that the video board should be replaced.Replaced video board and turned in with a trainer for 3 days without failure.Returned to customer and cleared for clinical use.The defective components were received for further investigation.The failure analysis and testing dept.Received the following parts associated with this complaint: (kit, display monitor to video gen board).These parts were received with a reported failure of the waveforms being flat.The fat performed a visual inspection and found the parts to be in good condition.The fat installed the parts in cardiosave test fixture and tested the parts to factory specifications per the cardiosave service manual part number (b)(4) revision r.These parts were not able to take the software and were therefore unable to be tested.Fat verified these pars to be faulty but no root cause defined.Due to the boards not being rohs compliant, they cannot be sent to a supplier for failure analysis.Retaining the parts in the failure analysis and testing department per procedure number (b)(4) rev.Aq.The non-conformances with the returned components were confirmed.However, the root cause or the most probable root cause is impossible to be defined.
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