The product investigation was completed.Device evaluation details: the device was returned to biosense webster (bwi) for evaluation.The returned device's visual inspection, and screening tests were performed following bwi procedures.Visual analysis revealed a hole in the pebax with a yellowish-colored condition, no foreign material was found on it.The root cause of the damage could be related to improper handling, however, this cannot be conclusively determined.Upon thorough inspection, a hole was observed in the pebax.The issue is unrelated to the reported event.The device was connected to the carto 3 system and was visualized and recognized correctly; however, error 106 appeared on the system.This issue could potentially linked to an internal printed circuit board (pcb).This issue could be attributed to the reported event.The issue reported by the customer was confirmed.It should be noted that product failure is multifactorial.The instructions for use (ifu) contain the following recommendations: the force sensor of the catheter is disconnected.If the problem persists, replace the catheter cable or the catheter.A manufacturing record evaluation was performed for the finished device number 31088868l, and no internal actions was found during the review.As part of biosense webster's quality process, all devices are manufactured, inspected, and released to approved specifications.If additional information is received regarding this event, a supplemental 3500a report will be submitted to the fda.Manufacturer's reference number: (b)(4).
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