A customer received a "replace sensor" error message with the adc device and was unable to obtain readings.As a result, customer experienced symptoms described as "headache, dizziness, nausea" and was unable to self-treat.Customer had contact with a healthcare professional (doctor) who obtained a laboratory result of "over 600 mg/dl" and provided an unspecified (dose/type) insulin drip and iv fluid as treatment for the diagnosis of hyperglycemia.There was no report of death or permanent impairment associated with this event.
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At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint, and it has been determined that there was no indication that the product did not meet specification.The dhrs (device history record) for the freestyle libre sensor and freestyle libre sensor kit were reviewed and the dhrs showed the freestyle libre sensor and sensor kit passed all tests prior to release.If the product is returned, a physical investigation will be performed, and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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