A steris service technician arrived onsite to inspect the unit and found it to be operating properly; no repairs were required and the unit was returned to service.Through follow-up discussion with user facility personnel, the technician learned that at the time of the event a rack had been improperly loaded resulting in an obstruction in the washer door.The employee was attempting to manually remove the rack when the injury occurred.Based on the technician's inspection and discussion with facility personnel, it is likely that the employee did not follow proper operating procedures for clearing an obstruction as stated in the operator manual resulting in the reported event.The reliance vision single-chamber washer/disinfector operator manual states (1), "warning personal injury and/or equipment damage hazard if an obstruction is present in the chamber door, obstruction sensor will detect obstruction and door will not close.Warning burn hazard if an obstruction is present in chamber door, do not attempt to remove the object.Door automatically raises and remains open." the operator manual further states (65), "if operator is unable to remove obstruction from chamber door, call a qualified service technician." a steris account manager will perform in-service training on the proper use and operation of the reliance vision-single chamber washer/disinfector, specifically on safe operating protocols.
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