Model Number CS100 |
Device Problems
Break (1069); Structural Problem (2506)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/14/2023 |
Event Type
malfunction
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Event Description
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An agilent engineer states that coverstainer lower door was found broken while remotely assisting the customer with another issue.An image was provided confirming this statement showing the door broke off in top left corner.The image also confirms that the customer attempted to reattach the broken door using adhesive.The china distributor is unable to replace the door as the instrument is not under warranty.Agilent advised the customer to replace the door and informed the customer of the risks of operating the instrument with a broken door.The instrument is still fully operational and is available to the user.Diagnostics were not altered.There was no direct or indirect patient harm or user harm reported.The investigation is ongoing, captured in capa01211, and a supplemental will be provided when new pertinent information is received.
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Manufacturer Narrative
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No erroneous staining result was reported by the customer in connection with this incident.No patient or user harm was indicated.A1-a6: not applicable.No patient involvement.While there was no direct, or indirect, user harm reported for this event; it is being reported due to the potential for harm if the event were to reoccur.The instrument experienced a similar failure mode related to reportable complaint with injury, reference number mdr 3003423869-2023-00084, mhra (b)(4), agilent (b)(4).Therefore, this report is being filed as part of agilent's commitment to due diligence reporting.
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Manufacturer Narrative
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This follow-up report is being submitted to relay additional information.Agilent technologies has initiated april 2024 with the scope of notifying all coverstainer customers of the following issue: the lower door that opens to the reagent bottles is cracking and/or breaking off in the upper corner of the plexiglass.Capa01211 has addressed the issue and the investigation has been completed.Agilent technologies has determined the root cause as such; the lower door support bracket, which connects the hinges to the lower door, is only attached to the plexiglass and not to the metal frame which is the main support structure of the lower door.The weight of the plexiglass door is in turn cracking/breaking at this joint.Customers have been notified of this issue via a customer letter.Agilent technologies worked with the manufacturer to re-design the support bracket for the lower door hinges, so the weight of the lower door assembly is not supported by the plexiglass, but by the metal frame of the lower door.This new bracket is being verified for effectiveness; once completed this bracket will be installed at the customer's next service visit.
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Event Description
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No further event information available at the time of this report.
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Event Description
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No further event information available at the time of this report.
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Manufacturer Narrative
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This follow-up report is being submitted to relay additional information that recall reference number, 94439, has been received.Agilent technologies recall, reference number (b)(4), has been initiated april 2024 with the scope of notifying all coverstainer customers of the following issue: the lower door that opens to the reagent bottles is cracking and/or breaking off in the upper corner of the plexiglass.Capa01211 has addressed the issue and the investigation has been completed.Agilent technologies has determined the root cause as such; the lower door support bracket, which connects the hinges to the lower door, is only attached to the plexiglass and not to the metal frame which is the main support structure of the lower door.The weight of the plexiglass door is in turn cracking/breaking at this joint.Customers have been notified of this issue via a customer letter.Agilent technologies worked with the manufacturer to re-design the support bracket for the lower door hinges, so the weight of the lower door assembly is not supported by the plexiglass, but by the metal frame of the lower door.This new bracket is being verified for effectiveness; once completed this bracket will be installed at the customer's next service visit.
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Search Alerts/Recalls
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