Manufacturer¿s investigation conclusion: the reported event of a b1 alarm was confirmed via analysis of the returned centrimag console.The returned centrimag console (serial number: (b)(6)) was evaluated by service depot alongside known working test centrimag equipment.During testing, a b1 alarm was observed during the console¿s boot up sequence, reproducing the reported event.The console was then disassembled to inspect the internal components and it was determined that the resistor pre-assembly was compromised.The compromised resistor pre-assembly was replaced with a new part and the issue resolved.A full functional checkout was then performed and the console passed all steps of the test without any issues.The serviced and repaired console was returned to the customer site after passing all tests per procedure.The compromised resistor pre-assembly was forwarded to product performance engineering (ppe) for further analysis.Ppe evaluation of the returned resistor pre-assembly revealed that one of the load resistors was electrically open.Damage to this component would cause the console¿s internal battery to not pass testing during the console¿s bootup sequence, which would result in the reported b1 alarms.The downloaded log file contained approximately 4 days of data combined (18dec2023 ¿ 21dec2023, 28dec2023 from 12:10 ¿ 12:34, 30dec2023 ¿ 31dec2023, and 02jan2024 from 11:25 ¿ 13:18 per the timestamp).The log file captured intermittent b1 alarms from 30dec2023 at 23:19 to 01jan2024 at 13:17 that correlated to an issue with the battery maintenance circuitry.The alarms occurred each time when console was performing its bootup sequence.These alarms are consistent with the resistor pre-assembly being compromised.The reported event was determined to be due to a compromised component; however, the root cause of the damage could not be conclusively determined through this analysis.The device history records were reviewed and the records revealed that the centrimag console, serial number (b)(6), was manufactured in accordance with manufacturing and qa specifications.The centrimag console was shipped to the customer on 07oct2020.The 2nd generation centrimag system operating manual section 10 ¿ ¿emergencies/troubleshooting¿ provides instructions for operation when there is a need to exchange the main console or motor with a backup console or motor.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.The 2nd generation centrimag system operating manual section 4 ¿ "warnings & precautions" states that one additional 2nd generation centrimag primary console, motor and flow probe are required as backup system in the immediate vicinity of each patient whenever the centrimag or pedimag pump is used.The backup console must be connected to the backup motor and to the backup flow probe, have a battery charge sufficient for at least one hour of operation, be connected to ac power (except during transport) and be immediately available should the main console, motor or flow probe experience a malfunction." the 2nd generation centrimag system operating manual section 12.1 ¿ "appendix i ¿ primary console alarms and alerts" cover all alarms (auditory and visual), including battery alarms, and the appropriate actions to take if the issue does not resolve.No further information was provided.The manufacturer is closing the file on this event.
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