Investigation conclusion: a review of the product did not find any unusual trend for the reported complaint category.Without a lot number, no further investigation can be conducted.Investigation summary: in response to your complaint, we performed a search for similar complaints of the reported problem for this product.No adverse trend was observed for the reported issue.Without product lot information, no further testing could be conducted.Although we were unable to duplicate your complaint, the information you provided has been documented and will continue to be monitored.Root cause: insufficient information.Source: phone.
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Consumer advised entire swab tip is saturated with blood after swabbing nostril with too much force.Lot number unavailable, box discarded.Blue control line in test region, no pink line noted.Customer confirmed procedure was followed per pi but did not want to review specifics.
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