The device was returned to olympus and evaluated.The customer¿s allegation was not confirmed.In addition to the reportable malfunction of foreign matter in nozzle unit, the evaluation found the following non-reportable malfunction(s): due to wear of forceps elevator lever, up/down (u/d) knob cannot be locked securely.Due to wear of knob wire, forceps do not rise up at all; due to wear of angle wire, bending angle in down direction does not meet the standard value; due to damage on channel tube, forceps cannot be inserted smoothly, peeling of scope cover plate and connecting tube coating, suction cylinder has corrosion, adhesive on a-rubber has a chip.The investigation is ongoing and follow-up with the user facility is currently being performed.A supplemental report will be submitted upon completion of the investigation or if any additional information is provided by the user facility.
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This report is being supplemented to provide additional information based on the legal manufacturer's final investigation.Three attempts were performed to obtain additional information, but no response was received from the customer.A review of the device history record found no deviations that could have caused or contributed to the reported issue.Based on the results of the investigation, it is likely the foreign material could not be removed from the nozzle even though proper reprocessing was conducted due to buckling of each channel/nozzle or gap at insertion section/boot.Additionally, olympus confirmed the forceps elevator did not rise up due to corrosion on forceps elevator wire.A definitive root cause for the device damage could not be identified.The event can be prevented by following the instructions for use which state: "¿do not strike, hit, or drop the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, or endoscope connector.Also, do not bend, pull, or twist the endoscope¿s distal end, insertion tube, bending section, control section, universal cord, or endoscope connector with excessive force.The endoscope may be damaged and could cause patient injury, burns, bleeding, and/or perforations.It could also cause parts of the endoscope to fall off inside the patient." olympus will continue to monitor field performance for this device.
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