Updated fields - b4,d9,g3,g6,h2,h3,h4,h6(type of investigation,investigation findings,component code,investigation conclusions,h10,h11.Corrected fields - e1(initial reporter,event site email),e2,e3.A getinge field service engineer (fse) had evaluated the unit and it was being found that neither battery bays charging either battery.Than the problem had been troubleshooted further from which the fse had replaced the pcba, cardiosave rohs, power management board from which both the battery bays are being charging.After the replacement the product had passed all the functional and safety tests per factory specifications.The defective components were received for further investigation.The failure analysis and testing dept.Received part number 0670-00-1162 rev.B, serial number: (b)(6) swemco with a reported unit failure of the batteries not charging.The fat performed a visual inspection and found the part to have a damaged q27 component.Fat will not install and test this part due to the risk to the test fixture.Fat verified that the board was faulty.This revision is obsolete and not able to be tested by the supplier.Retaining the part in the failure analysis and testing department per procedure number 0002-07-d008 rev.Aq.The non-conformances with the returned components were confirmed.However, the root cause or the most probable root cause is impossible to be defined.
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