A review of the device history record (dhr) traceable to the reported lot number indicates that the product was processed and released according to the product¿s acceptance criteria.The sample received with inner blister, outer blister and cover foil showing the lot information.The sample shows macroscopic signs of damage.One blade of the scissors is broken.The sample shows no signs of surgery residues.The sample was visually inspected with the aid of a photomicroscope with various magnifications.The sample was visually inspected.It was noticed that one blade is broken.As the blister was opened by the customer, he handled the product.The point in time when the malfunction occurred, can no longer be determined.The customer¿s complaint is confirmed.It cannot be determined how or where the damage to the sample occurred; therefore, a root cause for the customers reported event could not be determined.The exact root cause for the customer¿s reported event is unknown, therefore, specific action cannot be taken.Complaints are reviewed and monitored at regular intervals for adverse trends.No adverse trends have been observed associated with the reported product and event.No action has been identified for this reported event.The manufacturer internal reference number is: (b)(4).
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