Siemens requested that the customer return their instrument as well as the power cord and batteries in use at the time of the event for investigation.Siemens has shown due diligence in requesting the return of the customer's instrument.However, siemens has not received any additional update on the return.Without the requested product, the investigation could not proceed.The cause of this event is unknown.It should be noted that if the customer was using the status connect platform, batteries are not recommended.Per the instrument manual: "caution do not use batteries in the analyzer, if you attach the analyzer to a clinitek status connector.Leaving the batteries in the battery compartment may corrode the batteries.".
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