Model Number 0010-0210R |
Device Problems
Smoking (1585); Material Integrity Problem (2978)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/13/2023 |
Event Type
malfunction
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Manufacturer Narrative
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The console was reviewed by a field service engineer in the health care facility.The top cover and cable assay display were replaced.After the repair, a functional test and calibration were performed and confirmed that the device was working according to specification.It is most likely that the damaged parts contributed to the reported clinical observations.
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Event Description
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It was reported that the display cable was burned.The issue has been noticed when the device was turned on.The display went black (black screen), and a burning smell was noticed.No patient involvement was reported.
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Event Description
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It was reported that the display cable was burned.The issue has been noticed when the device was turned on.The display went black (black screen), and a burning smell was noticed.No patient involvement was reported.
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Manufacturer Narrative
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The console was reviewed by a field service engineer in the health care facility.It was found that the display cable harness was burnt wires, therefore the allegation was confirmed.The top cover and cable assay display were replaced.After the repair, a functional test and calibration were performed and confirmed that the device was working according to specification.The display cable harness was returned to boston scientific, it was visually inspected, and it was found burnt with melted wires caused by an electrical short.The reported display screen issue and burning smell was most likely due to an electrical short in the display circuits.It drew high current causing the harness to melt.The evidence from the product investigation did not identify any potential product quality issue or any new patient harm.Therefore, it can be concluded that an electrical fault was the most probable cause of the complaint.
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Search Alerts/Recalls
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