This mdr is result of a retrospective review of complaints.A review of the device's manufacturing records revealed that the sensor lot met all requirements including sterilization requirements for release.A subcutaneous pocket of 3mm - 5mm deep will be created under the skin and the sensor will be inserted in this pocket.If the insertion pocket is too deep and if the sensor is inserted, this would result in inconsistent or weaker connection with the transmitter, affecting the normal functioning.The sensor was inserted on (b)(6) 2023 and the user persistently received multiple "no sensor detected" alerts.The patient was advised to see the hcp for assistance with locating the sensor, or removal and replacement of the sensor based on the discretion of the hcp.The hcp recommended removal of the sensor as it was believed to have been inserted too deep.The sensor was removed and a new sensor was inserted in the right upper arm.The patient is doing fine.This incident does not require any further investigation.
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