Photographs were provided by the facility.The photograph shows the iab with the membrane completely unfolded and blood on the interior and exterior of the catheter tubing and membrane.A video was also provided which shows the pump alarming "check iab catheter".No decon or visual inspection performed since product was not returned and could not be evaluated.Based on the video and photographic evidence provided by the facility, the reported failures "alarm, check iab catheter" & "difficult/ unable to monitor pressure (augmentation)" are confirmed due to a leak.However, since the product was not returned, we were unable to evaluate the device.Therefore, we are unable to determine a root cause.A lot history record review was completed for the reported product.No nonconformances were found that are considered to be related to the event.Reference complaint # (b)(4).
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