Updated fields: (type of investigation, investigation findings and investigation conclusions).Corrected fields: health effect ¿ clinical & impact code).A getinge field service engineer (fse) states that customer states batteries not charging over phone (b)(6) , instructed biomed to reseat device in cart, batteries began charging.Device left plugged in over weekend.Arrived (b)(6) to confirm that batteries were fully charged.Determined device was not properly seated into cart, to be the cause of reported issue calibrations, functional testing, and safety testing all passed per factory specifications.Device returned to customer.
|