Block h6 (device codes): problem code a06 captures the reportable event of loss of visualization inside the patient.Block h10: with all the available information boston scientific concludes that the reported event was able to be confirmed, as loss of visualization was replicated during analysis.The returned device was visually inspected; no external defects were identified.The scope was plugged into an exalt model d controller; a live, clear image was displayed.A flush test was performed, and the image remained consistent.However, after connecting the scope a second time, there was no visualization.The reported complaint was confirmed.During the electrical testing, no shorts in the circuit were detected.After disassembling the handle, evidence of residue was found between pins 4 and 5 in the repeater pcb (printed circuit board).After the residue was removed, the scope was re-connected to the controller and a live image was displayed.This investigation is assigned a most probable conclusion code of cause trace to component failure which indicates that the problems were traced to a random component failure with no evidence of a design or manufacturing issue.A review of the manufacturing documentation for this device revealed that no anomalies or deviations related to the event occurred during manufacturing.
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