The reported complaint of the autopulse platform (b)(6) would not start compressions and displayed user advisory (ua) 12 (lifeband not present) message was confirmed during archive review and functional testing.A contact on the reset switch has come off (rotted off).The root cause of the error was a failed reset switch cable, likely attributed to the age of the device.The autopulse platform was manufactured in april 2014 and is nearly 10 years old, past its expected service life of 5 years.Upon visual inspection, unrelated to the reported complaint, a damaged/cracked front enclosure was observed.The observed physical damage appeared to be characteristic of user mishandling.The front enclosure was replaced to address the observed physical damage.Based on archive data review, user advisory (ua) 12 (lifeband not present) errors were observed, thus, confirming the reported complaint.The autopulse platform failed the initial functional testing due to the (ua) 12 displayed upon powering on, confirming the reported complaint.The reset switch cable was replaced to remedy the (ua) 12 error.Following service, the autopulse platform passed the run-in test without any fault or error.The autopulse platform passed the final testing without any fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaint reported for autopulse platform with (b)(6).
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