B3: date of event is unknown, no information has been provided to date.Device evaluation: one device was returned for investigation.Device received with water tank cover cracked on all four corners, front cover broken on top left, corroded quick connect, faded and worn line cord, bent microswitch, and the enclosure was cracked under quick connect.Device has an outdated printed circuit board (pcb) and power switch.There is a hole in the global display label.Functional testing found the device was leaking from the water tank cover.The complaint was confirmed.Root cause of the leak was attributed to the cracked water tank cover.What caused tis condition could not be established.The product's history records were reviewed and there were no non-conformances nor service-related issues that would have resulted in the reported complaint.No action taken due to the condition of the device.It is deemed beyond economical repair and will be scrapped.
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