This report is being submitted in pursuant to the provisions of 21 cfr, part 803.This report may be based on information which has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by mitek or its employees that the report constitutes an admission that the device, mitek, or its employees caused or contributed to the potential event described in this report.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.H10 additional narrative: e3: reporter is a j&j sales representative.Udi: (b)(4).Investigation summary: the complaint device was received at the service center and evaluated.During the service evaluation the following defects were identified: foreign metal debris found inside the unit.Intermittently unable to detect instruments - rf socket replaced.Missing mounting feet - mounted new feet.Upgraded software to the latest version v01.12 as per sb18v4-01.Per service reports, this complaint can be confirmed.The socket and mount feet were replaced to resolve the issues.After repair, the device was found to be working according to the specifications.As part of depuy mitek¿s quality process all devices are manufactured, inspected, and released to approved specifications.The faulty parts was identified as the root cause for the device failure during the service evaluation.Additional complaint information monitoring for potential safety signals is conducted through complaint trending as part of post market surveillance.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Device history review: a manufacturing record evaluation was performed for the finished device and no non-conformances related to the reported complaint condition were identified.
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It was reported by the sales rep in australia that during an unspecified surgical procedure, the vapr vue generator device had an internal error message and was not working.During in-house engineering evaluation, it was determined that the device had foreign metal debris found inside of the unit and missing mounting feet.There were no adverse patient consequences nor surgical delay reported.No additional information was provided.
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