Model Number 20452 |
Device Problem
No Apparent Adverse Event (3189)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 12/23/2023 |
Event Type
Injury
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Manufacturer Narrative
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Investigation conclusion: a review of the product did not find any unusual trend for the reported complaint category.Without a lot number, no further investigation can be conducted.Investigation summary: in response to your complaint, we performed a search for similar complaints of the reported problem for this product.No adverse trend was observed for the reported issue.Without product lot information, no further testing could be conducted.Although we were unable to duplicate your complaint, the information you provided has been documented and will continue to be monitored.Root cause: insufficient info.Source: phone.
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Event Description
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Consumer tested a couple days ago and tested positive.Consumer tested today, got a little bit of blood on swab and inquiring if blood could impact test results.Technical support specialist informed customer that a small volume of blood on test swab would not impact test results, though it may create a pink tinge to the test strip.Consumer inquired about isolation protocols.Tss provided guidance per cdc website.Consumer inquired how long individuals can test positive for covid.Tss informed consumer that can depend on individual immune systems and initial viral load, could be anywhere from 5 days to 2 months.Tss recommended that if symptoms have ended but consumer continues to test positive for a long period of time, they should follow up with hcp for alternative testing.
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Search Alerts/Recalls
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