An investigation found that the damage to the device was due to the device not being primed before use.The heater chamber has a distinct line separating undamaged pvc and melted and charred pvc, indicating that water was only present in half of the heater chamber.This suggests that there was air left in the heater chamber.The air in the heater chamber affected the heaters ability to evenly transfer heat.This led to the heater chamber temperature to be much higher than intended, melting the surrounding pvc, and causing the smoke observed by the user.In order to repair the devices smoke damage, cardioquip recommended an internal water pathway replacement be performed.Cardioquip has completed this repair, and the device has been returned to specification and full functionality.The customer has also been reminded of the importance of running a full prime cycle, with all hoses and accessories attached, before using the device during a case.
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