The customer's reported complaint of the autopulse platform (sn 37722) displayed fault 16 (timeout moving to take-up position) was confirmed during the functional testing and the archive data review.The root cause of the reported complaint was a malfunctioning motor controller, which was likely attributed to a failed component.Upon visual inspection, no physical damage was observed.The archive data indicated fault 16 around the reported event date, confirming the reported complaint.Further archive review indicated fault 08 (motor controller fault detected) was reproduced during the functional testing.Fault 08 was not reported by the customer but was related to the reported complaint of fault 16.The autopulse platform failed functional testing due to fault 08 displayed upon powering on.Technical investigation revealed a malfunctioning motor controller as a root cause of fault 16 and fault 08.The motor controller was replaced to address the reported complaint.Following service, the autopulse platform passed the run-in and final tests without fault or error.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for the autopulse platform with sn (b)(6).
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During the resuscitation of a patient, the autopulse platform, sn (b)(6) displayed fault 16 (timeout moving to take-up position).The crew started manual cpr immediately, and care was not interrupted.The crew attempted to troubleshoot after the call by using three lifebands.Each time, the platform failed to retract and displayed fault 16.No consequences or impacts on the patient.
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