This supplemental report is being submitted to provide the results of the legal correction to g3 of the initial medwatch.The aware date should be 30 novemeber 2023 as that was the date in service was requested.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over two (2) years since the subject device was manufactured.Based on the results of the investigation, it is likely the user's understanding on device handling and reprocessing steps differed from olympus recommendations.An olympus endoscopy support specialist (ess) was dispatched on 02 february 2024, to observe the user facility¿s reprocessing practices from start to finish and provide a reprocessing in-service training, if necessary, to correct and address any reprocessing deviations.During the in-service the ess covered the guidelines on reprocessing the olympus scope per the on-track form and reprocessing manual.The staff also performed a return demonstration to show they understood the process.The customer also understood that the olympus reprocessing manuals are the validated source of instructions.The preventative measures for the reported issue are located in the following chapter of the instructions for use: reprocessing manual "chapter 5 reprocessing the endoscope".Olympus will continue to monitor field performance for this device.
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