A call was received from a rn with questions regarding the function of an ocean drain.She noted that there was bubbling in chamber c and none in a when the drain was attached to suction.After some extensive troubleshooting the actual chest tube catheter was determined to be the cause due to a leak at the insertion site.The nurse and her team adjusted the catheter and redressed the patient.The drain was then functioning as expected.Several follow up calls and texts were placed to verify functionality of the drain.Based on the outcome of the above call details the cause of the bubbling as described was related to the chest tube at the location of the insertion site.As the location of the leak was not within the drain or a result of the drain in use, neither the complaint nor a nonconformance with the device can be confirmed.No lot number was provided, and the chest drain in question was not returned.No companion or contemporaneous sample evaluation is required as there was no deficiency with the drain noted per the call information.A review of complaint history, capa/cr history, and complaint trending was performed.There were no similar incidents identified where the cause of a leak was due to the placement of the catheter within the patient.A lot number was not provided so a dhr review and recurring lot number search could not be performed.The information provided by the caller indicated the cause of the leak was the catheter and was not a fault of the drain, thus an ncr and scar review were not performed as there is no potential identified for a device nonconformance.Based on the details of the complaint and investigation results, the complaint has not been confirmed to be the fault of the product as the caller identified that the leak was at the location where the chest tube entered the patient.An adverse trend has not been identified for the assigned hazardous situation/harm for this product family.There is no device malfunction noted and therefore the root cause is user anticipated procedural complication.Device not available for return.
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