The customer initially reported that the autopulse platform sn (b)(6) had broken during patient use.Based on the additional information received, the lifeband (lot #158508) had broken during patient use, and the autopulse platform used during the event functions as intended.No further information was provided.The patient's status information was requested, but the customer did not provide a response.
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The customer's reported complaint that the lifeband (lot #158508) had broken during the compressions was confirmed during the visual inspection of the returned lifeband.The visual inspection of the returned lifeband revealed that the lifeband band got torn and detached from the hinged belt guards, and multiple tears on the tyvek liner and lifeband band were noted.The root cause of the damage was not conclusively determined; however, an excessive force applied to the belt can result in such damage.Therefore, user mishandling cannot be ruled out.The functional testing for the lifeband could not be performed due to the observed damages.Historical complaints were reviewed for service information related to the reported complaint, and there was no previous history of complaints reported for the lifeband with lot #158508.
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