During preventive maintenance on (b)(6) 2024, the autopulse platform sn (b)(6) failed during functional testing due to fault code 16 (timeout moving to take-up position) error message.The root cause of the reported complaint was the defective drivetrain motor, likely attributed to the age of the device.The autopulse platform was manufactured in january 2009 and is 15 years old, well beyond its expected service life of five years.Visual inspection revealed that one of the head restraint wires on the top cover was frayed.The cut head restraint does not render the autopulse platform non-functional.The probable root cause of the observed physical damage is mishandling.The top cover must be replaced to address the issue.During functional testing, the platform displayed fault 16 due to a defective drivetrain motor.The drivetrain motor needs to be replaced to remedy the fault.The autopulse platform was scrapped and will not be repaired.Historical complaints were reviewed for service information related to the reported complaint, and there was no similar complaint reported for the autopulse platform with sn (b)(6).
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