The complaint has been reopened and reviewed according to fda form 483 inspectional observation ems #2, eobs2 from the fda inspection conducted between july 17 to july 21, 2022 at the ems and bonaduz sites.A detailed investigation was performed by an expert from the technical service: since the complaint in question was submitted to hamilton medical ag over 2 years ago, no attempt will be made to obtain additional information.No further investigation or correction will be performed except those mentioned above.In future hamilton medical ag will report an event similar to this issue as it will be deemed a reportable event.The allegation in this complaint was confirmed to be a complaint.With this investigation it has been confirmed that the device failed to meet its specifications at the time of the event during device start-up.The root cause of this issue on a galileo unit was determined to be due to the voltage drop being higher than 150mv from the power supply to the control board.The reason for this problem is because the contact resistance is too high.There was no patient or user harm.Hamilton fm 653570 rev.00 page 7 of 8 medical complaint investigation report (remediation) complaint nr.(b)(4).
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