Due to the automated manufacturing execution system (mes) system there are controls in the manufacturing process to ensure the product met specifications upon release.The device was returned, and the lot number was not confirmed as the packaging was not returned with the device.During visual inspection, the main coil was seen to be detached inside the microcatheter and when advanced out found to be kinked.The coil delivery wire and introducer sheath were not returned.Functional testing was not completed due to device condition.The reported event is covered in the device directions for use (dfu).As well, the risk of the reported event is documented in the risk documentation and there are current controls to mitigate the risk of the as reported event.The reported event could not be confirmed, however, the analysis results are consistent with the reported event.The device failed to meet specifications when received for complaint investigation based on the analyzed anomalies noted to the device.During analysis, the delivery wire was found to be not returned.The main coil was seen kinked and detached inside the microcatheter.An assignable cause of 'procedural factors' will be assigned to the reported event 'device problem unknown/ unclear' and the analyzed events of 'main coil kinked/bent' and 'main coil prematurely detached/separated during use', as the issue is associated with a product that meets stryker design and manufacture specifications and is likely to have been used in according with the dfu but due to procedural factors during use, the product performance was limited.
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