Catalog Number 195-000 |
Device Problem
False Negative Result (1225)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 01/01/2024 |
Event Type
malfunction
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Event Description
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The customer reported an unknown quantity of false negative results with the binaxnow covid-19 ag card performed on unknown dates.The customer stated that coworkers at her facility performed tests (brand unknown) at home on unknown dates and generated a positive result.There was no indication of false patient results.Although requested, no additional patient information, including treatment and outcome, was provided.
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Manufacturer Narrative
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B3: the date indicated is an approximation as the exact event date was not provided.The customer was concerned that their reagent solution may be expired but did not provide the lot number for confirmation.The remainder of the investigation remains in progress.A supplemental report will be provided after completion.H3 other text : single use; device discarded.
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Event Description
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The customer reported an unknown quantity of false negative results with the binaxnow covid-19 ag card performed on unknown dates.The customer stated that coworkers at her facility performed tests (brand unknown) at home on unknown dates and generated a positive result.There was no indication of false patient results.Although requested, no additional patient information, including treatment and outcome, was provided.
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Manufacturer Narrative
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B3: the date indicated is an approximation as the exact event date was not provided.The customer was concerned that their reagent solution may be expired but did not provide the lot number for confirmation.The intake information required to enable further investigation, such as the kit¿s lot number, were not provided and an investigation was not able to be performed.Notwithstanding, complaints against these customer experience codes are monitored to identify and track any out-of-trend/unexpected performance at the lot and product family level.In conclusion, abbott diagnostics scarborough was unable to determine the exact root cause of the reported issues as no information was provided for investigation.
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Search Alerts/Recalls
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