H10: as the lot number for the device was provided, a review of the device history records is currently being performed.The device has been returned to the manufacturer for evaluation.However, photos were provided for review.The investigation of the reported event is currently underway.H10: d4 (expiry date: 10/2025).H11: section a through f ¿ the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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H10: manufacturing review: the device history records have been reviewed and this lot met all release criteria.There was nothing found to indicate there was a manufacturing related cause for this event.Investigation summary: one mission kit received for evaluation.Upon visual evaluation, holes were noted to the packaging.Through the sealed packaging it was noted the top housing and back housing were separated from each other.During functional testing, the packaging was opened to inspect the device.The lower cover was noted to be cracked and flattened.Damage was noted to the lower housing.The needle was not bent.Two electronic photos were provided and reviewed.The first shows a mission kit within the packaging.The label shown in the second photo was verified and matches with tw details.Therefore, based on the photo review the reported event cannot be confirmed.Therefore, the investigation is unconfirmed for the reported bent as the needle is not bent.However, the investigation is confirmed for the reported device damaged prior to use as the device was damaged within packaging and the investigation is also confirmed for the reported tear, rip or hole in device packaging is confirmed as holes were noted to the packaging.A definitive root cause for the reported needle bent, reported tear, rip or hole in device packaging reported device damaged prior to use could not be determined based upon the provided information.Labeling review: as the reported event did not allege a labeling or use related issue, a labeling review is not required.H10: b5, d4 (expiry date: 10/2025), g3, h6 (device, method) h11: h6 (result, conclusion) h11: section a through f ¿ the information provided by bd represents all the known information at this time.Despite good faith efforts to obtain additional information, the complainant/reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : see h10.
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